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Quality glossary
OTIF (On-Time In-Full)
On-Time In-Full (OTIF) measures the percentage of customer orders delivered exactly as promised—both on schedule and without quantity shortages.
Breaking down the metric
Organisations track OTIF by comparing confirmed delivery dates and quantities against what actually arrived. Even small delays or partial shipments lower the score.
Improving OTIF with quality data
Quality issues are a major cause of missed OTIF targets. Rejected lots create urgent rework, expediting costs, and customer dissatisfaction.
Tightening AQL sampling and supplier feedback loops helps avoid late-stage surprises.
Tracking OTIF in KaizenQ
KaizenQ provides dashboards that correlate OTIF performance with inspection findings, enabling supply chain teams to pinpoint recurring blockers and assign corrective actions.
Key takeaways
- OTIF keeps suppliers accountable for both timing and completeness.
- Quality performance directly influences OTIF results.
- Integrated dashboards reveal how inspections affect delivery reliability.