Supplier Corrective Action Request (SCAR)
SCARs create accountability when supplier performance falls short, outlining expectations for root cause analysis and prevention.
They are a core tool within supplier quality management programmes that drive long-term improvement.
What to include in a SCAR
The document should describe the issue, affected orders, immediate containment, and deadline for response.
It also specifies documentation expectations such as 5 Whys, Fishbone diagrams, or 8D reports.
Supplier follow-through
Suppliers submit investigation results, corrective actions, and verification evidence.
Maintaining an audit trail of communications keeps everyone aligned.
SCAR workflows in KaizenQ
KaizenQ assigns SCAR tasks, tracks due dates, and escalates overdue responses automatically.
Performance analytics show which suppliers close actions quickly versus those needing coaching.
- SCARs formalise expectations for supplier issue resolution.
- They require disciplined follow-up to confirm fixes are effective.
- KaizenQ digitises SCAR assignments, communication, and reporting.